Products

Support

MagicMicStore.com Latest Offers

-Please note song chips are only compatible with the same brand systems






Join our mailing list!






You are here: Home > Troubleshooting

MAGIC SING TROUBLESHOOTING

FOR MICROKY DUOSTAR/SOLOSTAR PLEASE CLICK LINKS BELOW:

MicroKY Troubleshooting

MicroKY How to


If the Magic Sing doesn't turn on:


-Press and hold the power button for about 2 seconds.

Magic Sing ET12K Power Switch Magic Sing ET13K Power Switch Magic Sing MT15K Power Switch

-On models with master power switch(ET19KV,ET18K,ET18KV,ET21KV) please make sure the switch is set to on("1") position before using the remote to turn the unit on.  

Master Power Switch on Wireless Magic Sing

-On the remote wireless mics:  Please make sure that batteries are AA size.  If the battery is low, Magic Sing may not work properly.

-Check if the AC adapter is properly connected to the microphone(or the main station) and properly plugged into the AC outlet.

-See if the AC adapter is one that is originally provided by the manufacturer.  If it is not an OEM AC adapter it could cause damage to the device.

-Using batteries with the AC adapter at the same time causes battery leakage(on wired Magic Sings with battery compartments).  Even though you do not see any leakage in battery insert area, there will be a serious damage on the circuit board. Please note that the battery leakage is not covered by the manufacturer warranty.

-Remove all song chips from the chip slot.  When a song chip is inserted the wrong way or if a song chip is defective, microphone is designed to stay off or turn off momentarily.  Please make sure chips are inserted the correct way(just match the arrows on top the chip to ones on the slot) and try to turn the unit back on.  If you have multiple chips and unit still fails to turn on you may have a bad chip.   In this case, you may want to insert them one at a time to find the defective chip.

Magic Sing Chip Inserted Correctly Magic Sing Chip Inserted Incorrectly

-Please make sure that the power is OFF when inserting or removing the song chip.  Failure to do this could result in causing damage to the chip.


If vocal sounds delayed:

-This is caused by certain type of digital TVs.  To bypass this problem, please connect the audio out(white and red jacks) to a separate audio system and the video out(yellow jack) to the TV.  This way the sound will come from the audio and the video will come from the TV bypassing the delay problem with digital TVs.

-It can also be caused by certain type of audio systems.  Please make sure that surround sound mode is turned off for karaoke use.  Use "direct" or "stereo" mode if possible to reduce delays and mic feedback(high pitch noise).  Also make sure that only audio out from Magic Sing is connected to the audio system.  Video out should be connected directly to the TV.


If you have no Video/Audio:

-Check your TV input.  It must be on the input where your Magic Sing is connected(Video1, Video2, Input1, Input2, etc...)

Magic Sing Audio Video Out Connected to TV Video 1 Input

-Make sure cables from the Magic Sing is connected properly with all color coded RCA jacks into corresponding input jacks on the TV.  You may have to check the TV manual to properly connect and switch a composite input.

-Try same connection with a different TV.

 

If the singer's voice can't be heard or the over all sound level is low:

-Turn the AVS/AVL(Automatic Volume Level) to "OFF" on the TV or the Audio system(if equipped).

-Raise the Mic Volume by following the instruction booklet.

-Lower the Music Volume and increase the Mic Volume by following the instruction booklet.

 

If you have distorted Video(Black and White stripes):

-This is caused by switching on the wrong TV color system mode.  To toggle between the NTSC and the PAL systems:

To convert to PAL mode, turn off a wireless mic first. Press and hold button “8” on the wireless mic, and then press “POWER” button using another finger until the word “PAL” appears on the TV screen. (Do not release button “8” and the “POWER” button until the word “PAL” appears on the TV screen.) To convert to NTSC mode, turn off a wireless mic first. Press and hold button “9” on the wireless mic, and then press the “POWER” button using another finger until the word “NTSC” appears on the TV screen.
(Do not release button “9” and the “POWER” button until the word “NTSC” appears on the TV screen.)

 

To reset the Magic Sing(to solve common problems):

-If the Magic Sing behaves illogically(freezes, etc...) or if you want to reset to factory setting:

For models with dual wireless mics:

-Make sure that the power is "on" on the base unit so that you can see the Magic Sing start up screen on the TV, then:

-Turn off one of the wireless mic, and then press and hold the “0” button on the wireless mic, and press the [POWER] button using another finger until the words “USER RESET” appear on the TV screen. (Do not release the “0” button and the [POWER] button until the words “USER RESET” appear on the TV screen).

For models with single corded mic:

-Turn off the power.  Then press and hold the “0” button on the wired mic, and press the [POWER] button using another finger until the words “USER RESET” appear on the TV screen. (Do not release the “0” button and the [POWER] button until the words “USER RESET” appear on the TV screen).

 

If a Magic Sing Song chip fails to work:

-Please make sure that the power is OFF when inserting or removing the song chip.  Failure to do this could result in causing damage to the chip.

-Song chips must be inserted with the arrow on top of the chip pointing in the same direction as the one on the chip slot.

Magic Sing Chip Inserted Correctly Magic Sing Chip Inserted Incorrectly


If all else fails

Please contact us. 

Copyright © www.magicmicstore.com. All Rights Reserved.
Built with Volusion